Zoom AI Companion
Zoom
Safe
Zoom says it does not use audio, video, chat, screen sharing, attachments, or other communications-like customer content to train Zoom's or third-party AI models. Admins can turn AI features on or off in the web portal. Third-party model providers are under a zero-data-retention arrangement, with a narrow trust-and-safety exception. That is a reasonable default for ordinary meetings. Optional feedback can include prompts and may be reviewed by Zoom staff. Confirm your HIPAA agreement lists these features before using them with health information.
Last checked 2026-11-10
Data-safety checklist
Trains on your data by default
No
Zoom's support article on AI features says communications-like customer content is not used to train Zoom's or its third-party models. It also says third-party providers are not allowed to use the data to improve or train their models.How to opt out
Steps
Training on that content is already off. Admins disable features in the Zoom web portal. Users may optionally send feedback and context. Do not send feedback if you do not want staff to see prompts.Data retention
What they keep
A single retention period is not stated. Account owners can allow transcripts to be kept for other AI features. ZoomMate saves session data, including screenshots, to conversation history when the browser session closes. Twilio Sendgrid, used to email summaries, may keep random samples for 7 days for anti-fraud.BAA / HIPAA
Unknown
Zoom's trust privacy page links a HIPAA business associate agreement for Zoom. The AI features article does not say that agreement automatically covers every AI Companion feature. Read the agreement you have.Certifications
2 listed
- SOC 2 Type 2
- ISO 27701
Enterprise and admin controls
Controls
Admins configure AI features in the Zoom web portal, including whether transcripts are available to other AI features. Zoom uses its own models and third-party models such as OpenAI and Anthropic, and the mix can change.Sources
2 pages