PlayAI

Name: PlayAI business-data verdict
Item: PlayAI
Author: Aaron Simmons

Careful

Last checked 10 Nov 2026 · Reviewed by Aaron Simmons, security practitioner · How we decide

PlayAI's terms say it will not train its models on content you submit, except aggregated usage metrics that do not reveal that content. The privacy notice says personal information is not kept longer than the account, apart from legal exceptions. Its California disclosure says it did not collect voiceprints, or audio recordings made in connection with its business activities, in the prior 12 months. Those pages do not say a speaker must consent before a voice is cloned. Do not treat the no-training sentence as a cloning-consent control.

Data-safety checklist

Trains on your data by default

The end-user terms say PlayAI will not use submitted user content to train its models, except aggregated or de-identified usage data that does not reveal the content. Usage data is defined as excluding the text or voice content you submit.

How to opt out

Steps

No opt-out is required for the no-training promise in the terms. The privacy notice describes marketing and account choices. It does not describe a separate training switch.

Data retention

What they keep

The privacy notice says no purpose requires keeping personal information longer than the time the user has an account, unless the law allows longer, such as tax records. It does not give a separate number of days for raw recordings or generated audio. When there is no ongoing need, PlayAI says it deletes or anonymizes the information, or isolates it if it is stuck in backups.

BAA / HIPAA

Unknown

The terms and privacy notice we read do not offer a business associate agreement.

Certifications

1 listed

Unknown

Enterprise and admin controls

Controls

Unknown. The no-training rule is in the end-user terms for the service generally. An organization admin console for training, retention, or clone approval was not described. The California notice's "not collected" answer is about the prior 12 months and the listed examples. It is not a technical description of a cloning workflow.